Truck dispatchers are in a unique position. Let’s have a little reality check on this one. Most are more educated, yet make less money than the drivers they’re in charge of. They are usually dispatching you and another 30 or so drivers. It’s not a cake walk.
The big question is whether or not your dispatcher really has your back. That’s what Don and I will talk about in this episode.
Who’s Got Your Back?
- Home Time. Are you getting the home time they said you would when you signed on? If not, why?
- Miles. We all expect recruiters to stretch the truth on miles. Are you getting the miles you expected?
- When Things Go Wrong. Breakdowns, detention and other problems are really your chance to figure out who’s got your back.
- Is It A Dispatcher Thing Or A Company Thing? Can you work it out? Do you need to change fleets? Is it time to leave the company?
How To Sort It OutHaving problems with your dispatcher? We have a few ideas to help. Click To Tweet
- Core Values. Your company published a set of “core values” somewhere. Look for one value that needs to be listed somewhere in there, Profit. If making money isn’t in their list of core values, it’s all hype.
- Negative Signage. I get the NO DRIVERS ALLOWED sign in the service bays. That’s an insurance thing. Although I prefer the word customer over driver, every repair shop has the same policy. But signs like this in the office are a huge warning sign.
- Where’s The Recruiting Office? Are the recruiters in regular contact with the load planners and dispatchers? I’ve seen them in separate buildings. I once worked for a dispatcher who had no idea who the recruiters were. RED FLAG!
One Word, Expectations
Start with a face to face conversation with your dispatcher. The topic is expectations. You both need to have realistic expectations of each other. Your dispatcher may have no idea of the promises made by the recruiter. You might be able to work things out, or you might realize you’re not going to meet your expectations with the company.
You’ll never know until you sit down and talk it out.
Other Show Notes
Navistar law suit, from Thetruckersreport.com
Driver shortage and tax breaks, from Thetruckersreport.com
NAFTA renegotiated, from Gobytrucknews.com
Rhode Island wants to force trucks onto the toll road, from Truckersreport.comShare This: